Engineering Reliability Matrix
RMA & Warranty
Standard Industrial Warranty Architecture
// Rugged Hardware
12 Months
Limited Global Warranty
// Consumables (Tags)
DOA Check
Functional Integrity Gtd.
01 / The RMA Protocol
1
Technical Triage
Remote diagnostics session with our Tier-1 engineering group.
2
Authorization
Issuance of a unique RMA tracking ID upon confirmation of manufacturing defect.
3
Recirculation
Replacement hardware dispatched from our Shenzhen logistics hub within 10 business days.
Coverage Exclusions
Warranty is voided by physical damage exceeding IP-rating boundaries, unauthorized OS kernel modifications, or natural wear of consumables (scanning lenses and thermal print heads).